How does a leading social gaming company boost VIP engagement and increase revenue while maintaining personalization? This detailed case study demonstrates how Reliasourcing partnered with a global mobile game leader to reinvent gaming sales outsourcing for high-value player segments.

The client, known for delivering customized VIP experiences, faced a critical challenge: scaling monetization efforts while preserving meaningful player relationships. Reliasourcing responded with a dedicated offshore sales team that directly addressed this challenge using data analytics and consultative outreach. They also provided real-time coaching and upselling to enhance performance.

Throughout 2024, the partnership progressed through a four-phase optimization process, focusing on all aspects of player engagement, from personalized offers to behavioral segmentation and quality assurance.

YTD Results

  • Average Daily Revenue (ADR) growth from $4,000 to over $19,000 within one year
  • Average Revenue Per Paying User (ARPPU) improved from $3.25 to an average of $9.05 by Q4
  • A shift from reactive service to proactive, value-based sales
  • Scalable performance model anchored by real-time KPIs and QA frameworks

The case study illustrates how gaming sales outsourcing, driven by both data and strategy, becomes a crucial source for revenue growth. Consequently, the client’s monetization efforts are now supported by a system that performs consistently and adapts to evolving player behaviors. The client can effectively enhance their approach and maximize their revenue potential by leveraging these insights.

Download the full case study to see how Reliasourcing’s offshore team turned complex VIP gaming sales engagement into a scalable, high-impact success story.

Looking to boost your sales performance and scale your revenue operations? Partner with Reliasourcing for customized outsourcing solutions that turn sales engagement into strategic growth. Contact us today to explore how our trained teams can help you convert high-value opportunities and drive consistent results.